FAQ

CALLSOUL

Frequently Asked Questions

Thank you for your interest in Callsoul! Below are answers to the most common questions from our customers. If you can't find what you're looking for, please don't hesitate to contact us.

📦 Shipping

Q: What shipping methods does Callsoul offer?

Callsoul currently offers standard shipping with full tracking for all orders.

Q: Which countries and regions does Callsoul ship to?

Callsoul ships worldwide, including:

United States — all states
Canada — all provinces
Europe — all major countries
Asia — selected countries and regions
Other regions — Australia and more

Exact shipping costs and delivery estimates will be displayed at checkout based on your location.

Q: How long does shipping take?

Delivery times depend on your location:

Shipping Method	US	Canada	Europe	Asia/Other
Standard Shipping	5–7 days	7–10 days	10–15 days	12–21 days

Note: Times above do not include order processing time (typically 1–2 business days).

Q: How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can:

Click the tracking link in the email
Log into your Callsoul account and check "My Orders"
Contact our customer service with your order number

Q: Does Callsoul offer free shipping?

Orders over $50 qualify for free shipping.

Q: How long does order processing take?

Orders are typically processed within 1–2 business days. During peak periods (holidays, promotions), processing may take 2–3 business days.

Q: What if my order is lost or damaged during shipping?

All Callsoul orders include shipping insurance. If your package is lost or arrives damaged:

We will reship or issue a full refund for lost packages
We will replace or refund damaged products
Please contact us within 48 hours of delivery (or expected delivery) with photos if applicable

We aim to resolve all shipping issues within 5–7 business days.

Q: Which shipping carriers does Callsoul use?

We partner with leading logistics providers:

US — USPS, UPS, FedEx
Canada — Canada Post, Purolator, DHL
International — DHL, FedEx International, UPS International

The specific carrier will be shown in your order confirmation email.

Q: Can I change my shipping address?

This depends on the order status:

Order processing — Yes, you can update the address before shipment
Order shipped — Address cannot be changed

To request an address change, go to "My Orders" or contact customer service.

Q: Will I need to pay customs or import duties on international orders?

Customs duties and import taxes vary by country and are the responsibility of the recipient. We recommend checking your country's import policies before ordering.

💎 Product & Materials

Q: What material does Callsoul use?

All Callsoul jewelry is made from 100% ASTM F136 implant-grade titanium — the same biocompatible material used in surgical implants. It is hypoallergenic, nickel-free, and safe for sensitive skin.

Q: Does Callsoul jewelry contain nickel?

No. All Callsoul jewelry is 100% nickel-free. ASTM F136 titanium is one of the safest materials for people with nickel allergies or sensitive skin.

Q: What if I have a metal allergy?

ASTM F136 titanium is widely regarded as one of the most skin-friendly metals available. It is the same material used in medical implants due to its excellent biocompatibility.

If you have a known allergy to titanium (which is extremely rare), we recommend consulting a dermatologist before purchasing.

Q: Is Callsoul jewelry tested and certified?

Yes. All Callsoul jewelry materials comply with ASTM F136 standards, verified through independent lab testing. This ensures our titanium meets the strict biocompatibility requirements used for surgical implants.

Q: How should I clean and maintain my Callsoul jewelry?

Titanium is very low-maintenance:

Clean with warm water and mild soap, then dry with a soft cloth
Clean once or twice a week for regular wear
Avoid harsh acids, alkalis, or abrasive cleaners
Titanium does not tarnish or corrode — it can last 10+ years with basic care

Q: Can I mix and match different Callsoul pieces?

Absolutely. Since all Callsoul products are made from the same ASTM F136 titanium, you can freely mix and match any pieces without worrying about material compatibility.

Q: Can Callsoul jewelry be used in a new piercing?

Yes. ASTM F136 titanium is the ideal choice for new piercings. All Callsoul jewelry is:

Nickel-free
Smooth with no rough edges
Available in appropriate sizes for healing piercings

We recommend keeping your initial jewelry in place for at least the first 6 months of healing. Consult your piercer before making any changes.

✨ Wearing Your Jewelry

Q: How do I put on Callsoul jewelry?

Callsoul jewelry is designed for easy, intuitive wear:

Studs:

Wash your hands thoroughly
Make sure the jewelry is clean and undamaged
Align the post with the piercing hole
Gently push through until the back sits close to your ear
Secure the back by tightening clockwise

Cartilage jewelry:

Wash your hands thoroughly
Align the jewelry with the piercing hole
Gently insert — do not force
Secure and check that the jewelry is stable

If you experience any difficulty, please contact your piercer for assistance.

Q: How often should I change my jewelry?

This depends on your healing stage:

New piercing (0–6 months): Do not change jewelry. Keep the original piece in place for proper healing. Only a piercer should perform a downsize if needed.

Partially healed (6–12 months): We do not recommend frequent changes. If you need to switch, consult your piercer first.

Fully healed (12+ months): You can change jewelry freely based on your preference. Clean your jewelry regularly.

Q: How do I safely remove jewelry?

To remove studs:

Wash your hands thoroughly
Hold the front of the earring steady with one hand
Gently twist the back counterclockwise to loosen
Carefully pull the stud out — do not force
Check the piercing for any discomfort

Q: Can I sleep with my jewelry on?

This depends on the healing stage and jewelry type:

New piercing (0–6 months): Use a travel/donut pillow to avoid pressure on the piercing. Avoid sleeping directly on a healing piercing.

Partially healed (6–12 months): A travel pillow is still recommended to prevent irritation.

Fully healed (12+ months): You can sleep freely. Studs are the most comfortable option for sleep.

Q: Should I remove jewelry during sports?

It depends on the type of activity:

Contact sports (boxing, wrestling, football, etc.): Remove all jewelry to prevent injury.

Non-contact sports (running, yoga, etc.): Small studs can usually stay in. Avoid large hoops or dangling pieces.

New piercings (0–6 months): Extra caution is needed for all activities. Consult your piercer.

Q: Can I wear Callsoul jewelry in water?

ASTM F136 titanium is fully waterproof and will not corrode or tarnish. However:

Unhealed piercings: Avoid submerging in pools, hot tubs, lakes, or the ocean, as bacteria in the water can cause infection.

Fully healed piercings: You can swim, shower, and bathe freely.

After swimming: Rinse your jewelry and piercing with clean water.

Q: How do I prevent jewelry from falling out?

To prevent studs from coming loose:

Regularly check that the back is tightened securely
Avoid pulling or snagging on clothing and hair
Replace worn backs every 6 months or so

Q: How do I choose the right jewelry size?

Choosing the correct size is important for comfort and healing:

Piercing Location	Diameter	Gauge	Length
Lobe	4–6mm	1.2–1.6mm	6–8mm
Helix	3–5mm	1.2–1.6mm	6–10mm
Cartilage	3–4mm	1.2–1.6mm	8–12mm
Anti-Tragus	2–3mm	1.2–1.6mm	8–10mm

Note: For new piercings, initial posts should be 2–3mm longer than needed to accommodate swelling. Come back for a downsize after 2–4 months.

If you're unsure about sizing, contact Callsoul customer service with your piercing location and we'll recommend the best fit.

💳 Payment & Orders

Q: What payment methods does Callsoul accept?

We accept the following secure payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club

Digital Wallets: Apple Pay, Google Pay, PayPal, Venmo

Other: Amazon Pay, Shop Pay, Bancontact

All transactions are protected by SSL encryption.

Q: When will I be charged for my order?

Your payment is processed at the time you place your order. If an order is cancelled, refunds are typically processed within 3–5 business days. Some banks may take additional time to reflect the refund.